Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For orders to the United States, delivery typically takes 14-20 days. For orders to Europe, it usually takes 7-14 days. Please note that shipping times may vary depending on the location and other factors. Our team will keep you updated on the status of your order every step of the way!
To create an account, simply click on “My Account” on our website. Then, click on “Register”, fill in your registration details, and submit the form. Once completed, your account will be created, and you’ll be able to manage your orders, track shipments, and enjoy a personalized shopping experience!
When you’re in the Shopping Cart during checkout, you can enter or update the correct shipping address before finalizing your order.
If you’ve already placed an order, you can log into your account, go to “My Account”, click on “My Orders”, and select the relevant order to modify the shipping address.
Once your order has been shipped, we will provide a tracking number. You can view this tracking number by logging into your account and going to “My Account” > “My Orders”. After locating the tracking number, you can track your order’s status directly on the shipping carrier’s website, or use it to check your order on 17track.net. This will give you real-time updates on where your package is!
For your security and privacy, we do not store your credit card information on file. All payments are processed securely through trusted third-party payment gateways. Your payment details are only used for the transaction at the time of purchase and are not saved or retained after the transaction is completed. Your safety is our priority!
Sales tax may be charged depending on the shipping destination and local tax laws. If applicable, the sales tax will be calculated and displayed during the checkout process before you complete your purchase. Please note that tax rates may vary based on your location. If you have any questions about sales tax, feel free to contact our customer support team.
We offer global shipping, so we likely ship to your country! If you’re unsure whether we ship to your specific location, please check our shipping policy or contact our customer support team with your country details. We’ll be happy to confirm and assist with any shipping inquiries you may have.
In most cases, we try to ship your items together in one package. However, if you’ve ordered multiple items with different availability or from different warehouses, your items may be shipped separately. You will receive tracking information for each package, so you can easily monitor the delivery status of each one. If you have any specific concerns, feel free to reach out to our customer support team for more details.
If you need to swap an item
Returns and Exchanges
We offer a 7-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item within 7 days of receiving it, and we will provide a full refund or exchange at no extra cost. Please ensure that the product is in its original condition and packaging. For more details or assistance, feel free to contact our customer support team. Your satisfaction is our priority!
We apologize for any inconvenience caused. If you received the wrong item, please contact us immediately. You can either return the item for a full refund, or we will arrange to resend the correct item at no additional charge. Please ensure the product is unused and in its original packaging when returning it. Our customer support team is here to assist you every step of the way. Thank you for your understanding and patience!
We apologize for any inconvenience caused. If you received the damaged item, please contact us immediately. You can either return the item for a full refund, or we will arrange to resend the correct item at no additional charge. Please ensure the product is unused and in its original packaging when returning it. Our customer support team is here to assist you every step of the way. Thank you for your understanding and patience!
Once your return is authorized, our customer service team will provide you with a return tracking number for your convenience. Please use this tracking number to send the item back to the address we provide. Make sure to securely package the item in its original condition and include any necessary paperwork or labels. If you have any questions or need further assistance, feel free to contact our support team. We’re here to help!
For assistance, simply submit a request through our contact page, and our customer support team will get back to you promptly. Alternatively, you can reach us directly via WhatsApp at +8613326470357 for faster service. We’re here to help and ensure your experience is smooth and satisfying!
If you entered an incorrect shipping address, please contact us immediately. Make sure to notify us before the shipment is dispatched so we can update the address for you. Once the package has been shipped, we are unable to make any changes to the shipping address. We recommend double-checking your details before placing an order to avoid any issues. Our customer support team is here to assist you!
ou can change or cancel your order before the package has been shipped. If the order is still in processing, feel free to contact us, and we’ll assist you with the modifications or cancellation. However, once the package has been dispatched, we are unable to make any changes or cancellations. Please double-check your order details before finalizing to ensure everything is correct. Our customer support team is available to help if you need any assistance!
Yes, you can pre-order an item that is currently sold out. Simply get in touch with us via our contact details to place a pre-order. We’ll notify you as soon as the item is back in stock and ready to ship. Our team is happy to assist you with any pre-order inquiries!